Airline Lookup API + Intercom Integration

Why connect them

The Airline Lookup API in Intercom.

Intercom connects businesses with customers through messaging. Integrating APIs with Intercom enables intelligent lead qualification, automated data enrichment, and context-aware conversations. Give your team the data they need instantly.

What you can build

Workflows worth wiring.

Validate visitor email addresses before starting conversations

Enrich lead profiles with company data from business APIs

Score conversations based on external data signals

Automatically tag users based on their domain or company type

Templates

Ready-made ideas.

User updated with airline code Fetch airline data → update attributes

Enrich user profiles with airline preferences

Fetch the airline name, country, and islowcost status for a user's preferred airline and store as Intercom custom attributes.

New conversation started Fetch airline data → add internal note

Airline context for support conversations

Look up the airline from user data and add an internal note with the airline name, country, and callsign for agent context.

Setup

Connect it in a few steps.

Set up with Zapier

1
Set the trigger. Create a Zap with Intercom as the trigger app and "New conversation" as the event. Connect your account.
2
Add the API action. Add APIVerve as the action, select the Airline Lookup API, and map your trigger data to the request.
3
Send it back. Add a second Intercom action for "Create user" and map the returned fields (like result) into it.
4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.

Set up with Make

1
Add the trigger. Create a scenario and add a Intercom module set to "New conversation". Authenticate your account.
2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/airlinelookup with your x-api-key header. Pass the trigger's data as the input.
3
Parse & map. Add a JSON module to read the response, then a Intercom module for "Create user". Map fields like data.result into place.
4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.

Set up with n8n

1
Add the trigger node. Start a workflow with a Intercom trigger node for "New conversation" and connect your credentials.
2
Add an HTTP Request node. Point it at api.apiverve.com/v1/airlinelookup using Header Auth (x-api-key). Feed in the trigger data.
3
Map with expressions. Add a Intercom node for "Create user" and reference the response with expressions such as {{ $json.data.result }}.
4
Execute & activate. Execute manually to verify, then activate the workflow for production.

The payload

What Intercom receives.

Intercom + Airline Lookup API FAQ

How do I enrich Intercom users with external data?

Trigger on new users or conversations, extract identifiers like email or company domain, call enrichment APIs, and update Intercom user attributes.

Can I validate emails in Intercom before agents respond?

Yes. Set up automations that validate new user emails and add tags or notes indicating validity. Agents can see this information before engaging.

How do I prioritize Intercom conversations with API data?

Enrich users with external data (company size, plan value, etc.) and use Intercom's rules to prioritize based on these custom attributes.

Airline Lookup API + Intercom